PRIVACY STATEMENT

Introduction

1.1 Tech Cleaning Specialists Ltd is committed to protecting the privacy of our site users; this policy details the collection, use, and protection of personal information we receive from site visitors.

1.2 Tech Cleaning Specialists Ltd is committed to protecting any data that we collect concerning our customers and site visitors. By entering our website and using our services, you consent to our use of cookies as pertaining to the terms of this policy.

 

What type of information do we collect?

 

2.1 We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

 

3.1 When you use the contact form on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

 

Why do we collect such personal information?

 

4.1 We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?

 

5.1 Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

5.2 All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with the site visitors?

 

6.1 We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

 

7.1 Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

7.2 Our company is hosted on the Wix.com platform. Wix uses cookies for many important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use.

 

Types of Cookies

 

8.1 Cookies can be classified according to their type, duration and category.

 

Type:

  • First-party cookies: Cookies that Wix places on your site. 

  • Third-party cookies: Cookies that are placed and used by third parties. 


Duration:

  • Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site.


Category:

  • Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 

  • Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience. 

 

Take a look below to see which cookies we place on Wix sites:

 

First-Party Cookies:

1. Strictly Necessary

 

Cookie name: ForceFlashSite

Duration: Session

Purpose: When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

 

Cookie name: hs

Duration: Session

Purpose: Security

 

Cookie name: smSession

Duration: Persistent (Two days or two weeks)

Purpose: Identifies logged in site members

 

Cookie name: XSRF-TOKEN

Duration: Session

Purpose: Security

 

2. Functionality

 

Cookie name: svSession

Duration: Persistent (Two years)

Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site

 

Cookie name: SSR-caching

Duration: Session

Purpose: Indicates how a site was rendered. 

 

Cookie name: smSession

Duration: Persistent (Two weeks)

Purpose: Identifies logged in site members

 

Third-Party Cookies:

  1. Functionality

 

Cookie name: TS*

Duration: Session

Purpose: Security

 

Cookie name: TS01*******

Duration: Session

Purpose: Security

 

Cookie name: TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Duration: Session

Purpose: Security

 

Cookie name: TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Duration: Session

Purpose: Security

 

GDPR compliance

 

9.1 This is a personal data privacy notice of Tech Cleaning Specialists Ltd.

 

We respect your privacy and are determined to protect your personal data. This policy will explain how we use your personal data we collect from you when you use our website.

What is the purpose of this privacy notice?

 

10.1 This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you contact us through our contact us form and provide your personal information.

 

10.2 You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

 

Data controller(s)

 

11.1 Tech Cleaning Specialists Ltd is the controller and responsible for your personal data (collectively referred to as [“Tech Cleaning Specialists”], “we”, “us” or “our” in this privacy notice). For all data matters contact us by email: contact@techcleaningspecialists.com

 

Third-party links outside of our control

 

12.1 This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal data we collect about you

 

13.1 Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioner’s Office.

 

Our company collects the following data:

  • Identity Data includes your full name, your email address, your phone number and the company you work for.

  • Contact Data includes your full name, your email address, your phone number and the company you work for.

  • We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

If you fail to provide personal data

 

14.1 Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we collect your personal data

 

15.1 You directly provide Our Company with most of the data we collect. We collect data and process data when you:

 

  • Place an order for any of our products or services.

  • Fill in our contact us form.

  • Correspond with us by post, phone or email

  • Voluntarily complete a customer surveyor provide feedback on any of our message boards or via email.

  • Use or view our website via your browser's cookies.

 

How we use your personal data

 

16.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances

  • Performance of Contract - this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

  • Legitimate Interest - this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

  • You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us by email: contact@techcleaningspecialists.co.uk.

  • Comply with legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

16.2 Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us by email: contact@techcleaningspecialists.co.uk

 

Purposes to which we will use your personal data

 

17.1 We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us, if you need details about the specific legal ground we are relying on to process your personal data.

17.2 Our Company collects your data so that we can:

  • Process your order, manage your account.

  • Email, phone or write to you with special offers on other products and services we think you might like.

 

17.3 If you have agreed to receive marketing, you may always opt out at a later date.

 

17.4 You have the right at any time to stop Tech Cleaning Specialists Ltd from contacting you for marketing purposes.

 

17.5 If you no longer wish to be contacted for marketing purposes, please contact us at contact@techcleaningspecialists.co.uk

 

Promotional offers from us

 

18.1 You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

Change of purpose

 

19.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at contact@techcleaningspecialists.co.uk.

 

19.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who we share your personal data with

 

20.1 We may have to share your personal data with the parties set out below for the purposes set out in the table above.

  • Internal Third Parties

  • External Third Parties Service

    • Providers who provide IT and system administration services.

    • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

    • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.

 

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

 

20.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

Data security

 

21.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

 

22.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

22.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

22.3 By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

22.4 In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

 

22.5 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

 

23.1 Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;

  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

 

23.2 If you wish to exercise any of the rights set out above, please contact us by email: contact@techcleaningservices.co.uk.

 

What we may need from you

 

24.1 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

Time limit to respond

 

25.1 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this notice and your duty to inform us of changes

 

26.1 Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

How can our site visitors withdraw their consent?

 

27.1 If you don’t want us to process your data anymore, please contact us at contact@techcleaningspecialists.co.uk

 

Privacy policy updates

 

28.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Queries, requests or concerns

 

29.1 To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us by email contact@techcleaningspecialists.co.uk.

 

29.2 If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email

 

02380 485 092

©2020 by Tech Cleaning Specialists Ltd.